Conditions for Returns and Exchanges:

If you are not completely satisfied with an item purchased at huntsmansavilerow.com, you can return it to us within thirty (30) days of receipt of item(s) for an exchange or refund by following the steps outlined below. Merchandise must be returned in its original condition in order to be accepted as a return. Merchandise must be unworn, unwashed and in a resalable condition. Returned or exchanged items must be accompanied by the original invoice, all packaging, hang-tags and any related accessories and instruction booklets. No refund or exchange will be processed for items that are returned incomplete, damaged or soiled.

How to Return Merchandise:

1. Making a Return by Mail
Please return the item(s) using the original shipping box and packing materials. Please include each item(s) in its original packing, together with a copy of your invoice, the hang-tags and any related accessories and instruction booklets as well as the completed return form, specifying the return item and the return reason.
Please email shop@huntsmansavilerow.com to notify us and state a reason as to why you are returning or exchanging the item(s). It is your responsibility to make sure returned orders reach us so we advise you use special delivery and obtain a proof of return.
You shall receive an e-mail notification upon the completion of the returns process.
If you have questions about the returns/exchange process, please Contact Us.

2. Making a Return to our store
We offer in-store returns for products purchased at huntsmansavilerow.com. Please return your item(s)in store within 30 days of the receipt of your order items. All in-store returns will require a copy of your invoice.

How to Exchange Merchandise:

You can exchange an item purchased from www.huntsmansavilerow.com within 30 days of the receipt of your order items.
Please return the item(s) to us by following the returns procedure as outlined in the above returns section. Please indicate on the return form the item to be exchanged, the reason for the exchange as well as the colour and the size of the new item requested. Please include the completed return form in the package with the returned item. Availability of the requested replacement item cannot be guaranteed. Your replacement order will be sent to you via Standard Delivery. Shipping charges for the replacement order will be borne by Huntsman.com. You will receive an e-mail notification once the exchange process has been completed.

Refunds:

We will refund you the original price paid for the return item, less any adjustments or credits that may have been subsequently issued (if any).
Please note that if you return an item without a receipt or an invoice, we will issue a credit for the last known value of the item.
All returns will be credited to the original purchaser’s form of payment unless otherwise specified on the returns/exchanges email. The original purchaser’s credit card account will be credited upon the processing of the returned item(s), and the credit should appear on the original purchaser’s next bank statement. Refunds of items purchased with a gift card will be issued in the form of another gift card. You will receive an e-mail notification once the refund process has been completed.

Cancelling Your Order:
Please note that once you place an order at huntsmansavilerow.com, there is a limited period of time during which you will be able to cancel your order until it is fully processed. If the cancel option is available, we will notify you once we receive your request.

If you have any questions or concerns, please do not hesitate to Contact Us for assistance.

Faulty goods:
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours:
We have made every effort to display as accurately as possible the colours of our products that appear on www.huntsmansavilerow.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our premise. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.

Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation any time after your order has been placed, up until 30 working days from the day after you receive you order, by email or post as described above.
Collections service is at your own cost, for orders cancelled under the DSRs.
CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us provided you give us written notice. Notice can be given any time after your order has been placed, up until 30 working days from the day after you received you order. Notice of contract cancellation under the DSRs must be given in writing to:
Notice of Contract Cancellation
H.Huntsman & Sons Ltd.
11 Savile Row
London, W1S 3PS
UK
or by email to: shop@h-huntsman.co.uk
For orders cancelled under the DSRs, we will issue you with a full refund. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to:
H.Huntsman & Sons Ltd.
11 Savile Row
London, W1S 3PS
UK
Items should be returned unused and in their original condition, from the original delivery country and with all ‘Huntsman’ garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, any packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
Please email shop@h-huntsman.com if any of your purchases have been delivered without ‘Huntsman’ tags.

For more information, please check our Terms and Conditions.
If you have any questions about the returns or exchange procedure, please do not hesitate to contact our team at +44 (0) 2077 34 7441 or e-mail us.