Returning an item to Huntsman Savile Row is quick and easy when you request it directly through your account.

Here's how it works.

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Step 1: Sign in to your account

Go to My Account and sign in with the email address you used to place your order.

Step 2: Open your order history

From your account dashboard, select Order History and find the order containing the item you'd like to return.

Step 3: Select "Request Return"

Open the order and click Request Return. Select the item(s) you wish to return and choose a reason from the list provided.

Step 4: Submit your request

Submit your return request. You'll receive a confirmation email once it has been reviewed, along with instructions on how and where to send your item back to us.

Once your return has been approved, you will receive a shipping label to print and affix to your item.

Step 5: Send your item back

Pack the item securely in its original packaging with all tags attached, and post it using the shipping label provided.

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Return Policy Details

You have 28 days from receiving your item to request a return. To be eligible, items must be unworn or unused, in their original condition, with all tags attached and in original packaging. Proof of purchase is required.

Items sent back to us without first requesting a return through your account will not be accepted.

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at shop@huntsmansavilerow.com so we can put things right.

Items That Cannot Be Returned

The following cannot be returned: sale items, gift cards, personal care goods, and hazardous materials. Made-to-order garments, personalised gifts and accessories are also excluded from returns, exchanges and refunds, given their bespoke nature.

Exchanges

We don't process direct exchanges. The fastest way to get the right item is to return what you have and place a new order for the replacement.

EU Customers: 14-Day Cooling-Off Period

If your order was shipped into the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason. The same condition requirements above apply.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval, contact us at shop@huntsmansavilerow.com.

Need Help?

If you have any questions about your return, email us at shop@huntsmansavilerow.com or call +44 20 7734 7441.