Privacy & Cookie Policy

H. Huntsman & Sons respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and safeguard the information you provide to us.

1. Our Commitment to Your Privacy

We follow strict procedures to ensure that your personal information is handled responsibly and in accordance with applicable data protection legislation. We are committed to maintaining the confidentiality, integrity and security of your data at all times.

2. Information We Collect

We collect personal information from you when:

You complete a contact or feedback form on our website

You purchase products through our online shop

You interact with our digital marketing communications

You engage with our site via cookies and analytics

This information may include your name, email address, postal address, telephone number, and details of your interactions with us.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders

Communicate with you regarding purchases or enquiries

Improve your experience on our website

Inform you about our products, services, and promotional offers

Enhance our marketing efforts through analytics and tailored advertising

4. Marketing Communications & Advertising

We may use your personal information to send you updates about new products, services, and offers that may be of interest. If you prefer not to receive such communications, you can opt out at any time by contacting us at shop@huntsmansavilerow.com or calling +44 20 7292 4733.

We may also use your data to create custom audiences for online advertising platforms such as Google Ads, to ensure our digital marketing is relevant and aligned with your interests. When doing so:

Your data is securely hashed (anonymised) before being uploaded,

It is only used to match you to Huntsman advertisements on those platforms

No data is sold or shared with third parties for their use

You may opt out of this type of advertising by adjusting your settings on the relevant platform (e.g. Google Ads Preferences) or by contacting us directly.

5. Data Sharing

We do not sell your personal information to third parties. We may share data only with trusted service providers who process it on our behalf to support our operations, such as secure payment processors, email communication platforms, and advertising platforms – all under strict confidentiality agreements and data protection safeguards.

6. Your Rights

You have the right to:

Request access to the data we hold about you

Ask for inaccuracies to be corrected

Request the deletion of your data

Object to certain types of processing (including direct marketing)

Withdraw consent at any time (where applicable)

To exercise your rights, please email us at shop@huntsmansavilerow.com.

7. Cookies

Our website uses cookies (small text files stored on your device) to enhance your browsing experience. These include:

siteid: Tracks your current regional Huntsman site

locale: Stores language preferences

fueldid: Supports basket and login functionality

lbserver: Manages server sessions

We also use Google Analytics, including Demographics and Interest Reports, to understand how users interact with our website and to optimise performance. To opt out of Google Analytics tracking, visit Google’s opt-out page.

8. Updates to This Policy

We may update this policy periodically. Any changes will be posted on this page and, where appropriate, notified to you by email.

Last updated: 23.06.2025

For any questions regarding this policy, please contact:
shop@huntsmansavilerow.com