Huntsman has partnered with HERO® to launch Huntsman At Home, an online, personal shopping experience that brings the renowned service of Savile Row into the homes of our clients around the world.
Huntsman has partnered with HERO® to launch Huntsman At Home, an online, personal shopping experience that brings the renowned service of Savile Row into the homes of our clients around the world. You can connect with Huntsman’s client managers in 11 Savile Row and 57th St New York for personalised consultations, styling advice, and enjoy our full Made To Order service, enabling customers assistance with every aspect of their online shopping experience.
“Hero empowers our client managers to recreate the luxury experience of a visit to the 100-year-old Savile Row Huntsman shop and cutting rooms for those clients browsing our website from the comfort of their home or convenience from their office,” says Huntsman chairman Pierre Lagrange. “It’s the perfect addition in our efforts to bring luxury back to e-shopping, following on from the introduction of our white glove TOSHI delivery services.”
Pierre Lagrange, Huntsman Owner
Hero gives Huntsman’s in-store teams the ability to interact with customers browsing on the website in real-time, empowering them to provide advice on fitting and fabrics and assist with recommendations from their ready-to-wear collection through chat, text, and video calls. In addition, customers can touch base with Huntsman advisors virtually to arrange a physical store visit at a time they’re most comfortable with.
And the experience doesn’t end there. In-store advisors can continue the conversation, keeping in touch with customers via text to follow up with updates on their orders, special events, and VIP offerings. HERO is just one of the ways that we are making the Savile Row experience more accessible than ever for the Huntsman at home. You can discover more about all of our services here.
Or you can click the ‘Connect with Huntsman’ button in the right-hand corner of your screen to start chatting to us now!